Read if you are having issues with logging in, or resetting your password.

If you are sending a password reset link and you aren&apos;t receiving one via email, please check your junk or spam folder.If you are still not receiving the password reset link, this means you do not have an account&#xA0;and &#xA0;have checked out as a guest previously. Entering your email at guest checkout previously does not mean you have created an account with us.Please make sure you&#x2019;ve created an account and then activated your account to log in. You should have gotten an email from us to activate the account. Click <a href="https://www.dirtycleanfood.com.au/account/register" rel="noopener noreferrer" target="_blank">here&#xA0;</a>to create an account.Please reach out via the Support page contact form, and we will manually send you an account reset link.

I'm having trouble logging in

What to do if you can't apply your digital credit to your order.

Make sure you&apos;re logged in to your account to redeem your digital credit.Next time you shop with us, Log In to your account and a pop-up window will appear indicating how much credit you have. Use the slider to choose how much credit you wish to use, click &apos;USE MY CREDIT&apos; and it will automatically be applied at checkout.<img src="https://attachments.gorgias.help/0eMnwxKgNQx9bDNo/hc/JWE4j73LwyxZlV9b/2024082606-c45a5636-e291-4f85-872f-b8ffd0f65910-screenshot%202024-08-20%20at%209.03.43%E2%80%AFam.png" style="width: 300px;" class="fr-fic fr-dib"><img src="https://attachments.gorgias.help/0eMnwxKgNQx9bDNo/hc/JWE4j73LwyxZlV9b/2024082606-4e8af7e0-e4d4-44e6-a468-35eb1aae4876-screenshot%202024-08-20%20at%209.04.19%E2%80%AFam.png" style="width: 300px;" class="fr-fic fr-dib"> Your remaining credit can be used next time you shop with us (remember to Log in to your account).Please note:<ul><li>Credits are applicable on selected products and exclude sale items and seasonal exclusive products.&#xA0;</li><li>They cannot be combined with other discounts.</li><li>Credits have an expiry of 100 days, and you will receive an email to alert you if your store credit is due to expire. Please ensure to use your credits before the expiry date as they cannot be redeemed after the expiry date.</li></ul>

Using Store Credits

Purchasing Gift CardsYou can purchase a gift card for our online website <a href="https://www.dirtycleanfood.com.au/products/dirty-clean-food-gift-card" rel="noopener noreferrer" target="_blank">here</a>. Simply add to your cart and purchase as you would a regular product. The digital card will be emailed to the email address provided when making the purchase.&#xA0; Redeeming a Gift CardLucky you! Gift Cards have a code attached to them, they can be applied to your cart at checkout.Once you have selected the goods that you&apos;d like to purchase and added to your cart, head to checkout where you can enter your Gift Card code. On the payment page, enter the Gift Card code and tap Apply.Any remaining value on the Gift Card can be used next time you shop with us.

Purchasing  & Redeeming Gift Cards

It is simple to view your previous orders, including subscriptions on our website.<ol><li>Head to our website and log in to your customer account.</li><li>Go to your profile, link <a href="https://www.dirtycleanfood.com.au/account?a=orders" rel="noopener noreferrer" target="_blank">here</a>.</li><li>Click on my orders <img src="https://attachments.gorgias.help/0eMnwxKgNQx9bDNo/hc/JWE4j73LwyxZlV9b/2024121201-08f8510c-97f1-4f02-bdae-cad1f89f470a-screenshot%202024-12-12%20at%209.11.41%E2%80%AFam.png" style="width: 300px;" class="fr-fic fr-dib"></li><li>Your previous orders will appear on the right as a list. You can re-order the contents of a previous order using the &apos;re-order&apos; button.</li></ol>

How to view your order history

All about our loyalty program and the exciting benefits you get for shopping at Dirty Clean Food.

Dirty Clean Foodies Club

We are short staffed. Please first check if there is an existing article on the Help Centre that might answer your question, so that we can manage the high number of queries we are receiving.

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