Get help for an order you've placed, or a delivery you received

Orders - Help

Make changes to your subscription, troubleshooting and more.

Subscriptions

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Orders

Dirty Clean Food

Have you placed an order and need help? Find information on reporting order issues, delivery issues, and more.

Order/Subscription Help

Where is my order?

I want to add an item to my order

Order Delivery Day- Help

Address Change- Help

Confirmation Email- Incorrect Delivery Date

Incorrect or Missing Items In My Order

How do I edit my subscription?

How do cancel my subscription?

Adding products to subscription orders after the billing date

The date of delivery in the order confirmation email is incorrect

Returning delivery boxes

Subscriptions- how-to

WA Stockists

Availability Outside WA

When will a product be back in stock?

Can I shop in store?

How much does delivery cost?

Delivery Zones & Order Cutoffs

What time is delivery?

How long can I leave an order outside?

Delivery

Do you have pickup?

Pickup

Information on How to Shop

I'm having trouble logging in

Using Store Credits

Purchasing  & Redeeming Gift Cards

How to view your order history

Redeeming Loyalty Points

Dirty Clean Foodies Club

Website Help

About the Fruit & Veg Boxes

Can I customise my Fruit & Vege Boxes?

Do you have gluten-free options?

Do you have plant based options?

What is the difference between organic and regenerative?

Is your pet food raw?

Is your pet food suitable for cats?

Production Protocols

Are all your products frozen?

How should I thaw frozen meat?

What is the shelf life of your product?

Does your meat contain hormones or antibiotics?

Does your meat contain vaccinations and mRNA vaccines?

Do your farmers use Bovaer?

Ethical treatment of animals

Pasture raised and free range eggs, what's the difference?

Why is my chicken fat yellow?

Our Meat & Eggs

How do I thaw Margaret River wood fired bread?

What is raw honey?

Friends of DCF Products

Products

Why Dirty? I hate that name!

What is regenerative agriculture?

View our Impact Report

Sustainability Mission

About Us

Regenerative farming practices

Farmer Selection Process

Do you pay Farmers a premium?

Use of Chemical Inputs

Farming & Suppliers