You can return packaging materials in our reuse program. Find out more.

We are always pleased to hear when customers are happy with their orders, and we indeed encourage the return of delivery boxes. When you&apos;re ready for your next delivery, simply leave all packaging materials, including boxes, at your door, and our driver will collect them.Packaging plays a critical role in protecting our food throughout its journey. We are aiming to minimise our packaging and use either recycled/recyclable or compostable materials. We strongly encourage you to leave out your packaging for our delivery drivers to collect when dropping off your next order. This helps to reduce waste and lengthen the product&apos;s life.We can accept your Dirty Clean Food cardboard boxes, thermal liners, bubble wrap, egg cartons and ice packs.Please place your Fruit and Veggie cardboard boxes in your council bin for recycling.We don&apos;t accept return of pet food packaging, please dispose responsibly.

Returning delivery boxes

Information about our subscription program. For specific help with managing a subscription, head to the 'subscriptions' section in 'I need help with my order/subscription'.

Subscriptions let you have a standing or recurring order of your favourite products. This means you don&#x2019;t need to create a new order each time and you don&#x2019;t need to remember our order cut offs.You can schedule the frequency of your subscription order to be delivered to&#xA0;weekly, fortnightly or monthly. Your order will be automatically billed and processed the Sunday before your next delivery. You will receive an email notification 24 hours prior to your subscription order being processed so you can make changes to your order.&#xA0;You can add items, pause, skip, cancel your subscription at any time.&#xA0;How to create a subscription orderSimply browse products on our website and if an item is available for subscription, you will have the option to select &apos;subscribe &amp; save 5%&apos;. This will appear above the add to cart button.<img src="https://attachments.gorgias.help/0eMnwxKgNQx9bDNo/hc/JWE4j73LwyxZlV9b/2024101403-76e2b2b4-6a18-4603-90a8-4f8c88af831a-screenshot%202024-10-14%20at%2011.38.32%E2%80%AFam.png" style="width: 416px;" class="fr-fic fr-dib">Select your preferred subscription interval and add to cart. You can choose from weekly, fortnightly or monthly orders.<img src="https://attachments.gorgias.help/0eMnwxKgNQx9bDNo/hc/JWE4j73LwyxZlV9b/2024101404-c862d0c0-fb30-44e8-930a-b1d9990b4850-screenshot%202024-10-14%20at%2011.39.30%E2%80%AFam.png" style="width: 386px;" class="fr-fic fr-dib">You can add any products to your cart, if they aren&apos;t added as a subscription product, they will be delivered as a once off included with your subscription products. Only the items with the subscription status appearing in your cart (see below) will be created as your subscription contract.<img src="https://attachments.gorgias.help/0eMnwxKgNQx9bDNo/hc/JWE4j73LwyxZlV9b/2024101404-2067d76d-ee8f-4da2-8485-ec459ce9883f-screenshot%202024-10-14%20at%2011.41.37%E2%80%AFam.png" style="width: 357px;" class="fr-fic fr-dib">Simply select your preferred delivery date, checkout, and your payment will be taken the time the order is placed. From there, your subscription payment will be charged on Sunday the week before the order is due. It&apos;s as simple as that! You can add one-time products in for the upcoming order at any time before Sunday billing and customise your subscription order from your customer account. Find out more about how to edit your subscriptions <a href="https://www.dirtycleanfood.com.au/pages/help?hcUrl=%2Fen-GB%2Farticles%2Fsubscriptions-174827" rel="noopener noreferrer" target="_blank">here</a>.&#xA0; Frequently Asked QuestionsWhat can I subscribe to? You can subscribe to over 150 products from our shop. These are core products that we can supply year round. For limited or seasonal products, you can add them to your order as a one-time purchase before the billing date, subject to availability.Why is a product not available for subscription? We can only offer permanent products on subscription. If a product is a promotional item, seasonal product, or limited edition, we can&apos;t guarantee that is available at all times.Is there a minimum order amount? Yes- our subscription orders follow the same delivery policies as regular orders, including delivery fees.Can I use discount codes? Unfortunately, the 5% standing discount cannot by applied with any other offers. Discount codes and credits do not apply to subscription orders.For more information on how to manage an existing subscription, head to the &apos;I need help with my order/subscription&apos; section,

Subscriptions- how-to

Find out where our products are stocked in WA.

We have a retail ready range available in several independent grocery stores across Perth. Please contact us <a href="https://www.dirtycleanfood.com.au/pages/faqs" rel="noopener noreferrer" target="_blank">here&#xA0;</a>with your area, for an up to date, current list of stockists near you.

WA Stockists

We are pleased to stock our Dirty Clean Food oat milk in supermarkets across the country. &#x118;If your local independent retailer does not stock Dirty Clean Food, please ask them to contact us, as we have distributors across the country.

Availability Outside WA

Find out about restocks on our products and how to stay notified.

We understand how frustrating it can be when a product is out of stock, and we appreciate your interest. Our products are ordered and produced in shorter frequent intervals, to ensure that they&apos;re fresh to your door. Unfortunately we can&apos;t give an exact date as to when a product is returning, as we have 600+ products that are going out of stock, being made, being ordered and arriving to us daily.We work with small batch producers and focus on sustainable production. Not all products can be made to a certain size specification or cut at all times due to a various number of reasons. Utilisation is crucial to minimising food waste, and working with nature, its seasonal and environmental effects, will always be our priority over creating wastage in order to provide specific products year round. we thank our customers for their understanding. The good news is you can stay in the loop with the back in stock notification feature on the website.Here&#x2019;s how it works:<ol><li>Find the Product: Go to the product page of the item you&apos;re interested in.</li><li>Sign Up: Look for the &#x201C;Notify Me When Available&#x201D; button and enter your email address.<img src="https://attachments.gorgias.help/0eMnwxKgNQx9bDNo/hc/JWE4j73LwyxZlV9b/2024081509-db2e88be-b314-4f88-9efd-606e111ca8df-screenshot%202024-08-15%20at%205.21.15%E2%80%AFpm.png" style="width: 604px;" class="fr-fic fr-dib"> </li><li>Get Notified: You&#x2019;ll receive an automatic email as soon as the product is back in stock!</li></ol>This way, you won&#x2019;t miss out on your favourite items, and you can get updates directly in your inbox.Thank you for your understanding, and happy shopping! If you have any other questions, feel free to reach out.

When will a product be back in stock?

Information about express pickup and our Kewdale HQ.

Our business location is a warehouse site and no public are permitted to enter the premises to browse. We do not have a storefront at this location. The click &amp; collect point is located at the front of the building in the reception.&#xA0; If you require an item urgently, you can make a purchase in person pending stock availability. &#xA0;At the reception, a point of sale is available that can accept eftpos only (no cash). Our warehouse team will pack your order and bring it out to you. This process takes around 15 minutes.Discount codes and loyalty points cannot be applied or redeemed when purchasing ad-hoc at the point of sale in Kewdale. Please note, we do not have stock available at all times- using our online website to place an order will give you the most up to date view of availability. Fresh cut steaks are not available for express pickup as they are custom cut and made to order the morning of delivery.

Can I shop in store?

Find out where we deliver to, delivery fees, delivery questions, and more

Delivery

Find out how to place a pickup order, pickup times, and more.

Pickup

We are short staffed. Please first check if there is an existing article on the Help Centre that might answer your question, so that we can manage the high number of queries we are receiving.

Contact Us

Orders

Dirty Clean Food

Find information on our shipping, delivery policies. For help with a specific order, please head to the 'I need help with my order' section.

Shipping & Delivery - Help | Dirty Clean Food